Privacy Policy - Nooch B.V.

Effective Date: December 2022

Introduction

Welcome to Nooch B.V.'s privacy policy. At Nooch, we are committed to protecting your privacy and ensuring that your personal data is processed in accordance with applicable laws and regulations. This policy outlines how we collect, use, and safeguard your personal information.

Scope

This privacy policy applies to all personal data collected and processed by Nooch in the course of providing our services and operating our websites.

By creating an account on our website, using our products, or visiting our site, you consent to the processing of your personal data in accordance with this privacy policy. If you are under 16 years old, please do not provide any personal data to Nooch without obtaining permission from a parent or legal guardian who has reviewed and approved this privacy policy.

Please be aware that our website may contain links to other websites, and we are not responsible for the content or privacy practices of these external sites. We recommend reviewing the privacy policies of any linked websites.

Data Controller

Nooch B.V., with its registered office at Harderwijkerweg 2-36 (6816 VA) Arnhem, The Netherlands, and registered with the Chamber of Commerce under number 88055256, is responsible for the processing of personal data as described in this privacy policy.

Data Collection and Purpose

Nooch only processes personal data that you provide to us voluntarily. We collect personal data for the following purposes:

Account Creation

When you create an account, we collect the following personal data:

• Login details (username and password)

• First and last name

• Address details

• Date of birth

• Phone number

• Email address

• Bank account number and financial details

We use this information to manage your account and provide our services. Your email address may also be used to send you information about Nooch's products, services, and promotions.

Product Orders

When you place an order for a product, we collect the following personal data:

• First and last name, including initials and prefixes

• Delivery address (street, house number, zip code, and city)

• Phone number

• Email address

• Bank account number and financial details

We process this data to fulfill our agreement with you, including order administration and product delivery. Additionally, we use your bank account information to process payment for the product.

Website Usage

We analyze usage statistics, such as IP addresses, browsing and clicking behavior, cookies, and general visitor data (e.g., most visited pages) within our website and systems. This data helps us optimize the website's design and security, tailoring our services to user needs. We anonymize this personal data as much as possible.

Contact and Customer Service Forms

When you contact us via contact forms or customer service forms, we collect:

• Name

• Email address

• Phone number

• Message content

• Address details (for customer service inquiries)

• Order number (for customer service inquiries)

We use this information for identification purposes and to respond to your inquiries promptly.

Newsletter

If you provide your consent, we process your name and email address to send you our newsletter. You can opt-out of receiving the newsletter at any time, and we will promptly cease sending it upon your request.

Legal Basis for Data Processing

We process your personal data based on the necessity of data processing for the performance of agreements. Providing your personal data is a contractual requirement to enter into an agreement with Nooch. Failure to provide the necessary data may prevent you from fully utilizing our services.

If we intend to process your personal data for purposes other than those for which it was initially collected, we will inform you promptly and request your consent if required.

Data Retention

Nooch retains personal data for as long as necessary for the purposes stated in this policy or as required by applicable laws and regulations.

Data Security

We take data security seriously. Nooch implements appropriate technical and organizational measures to ensure the security and protection of your personal data, considering current technology standards and potential risks. When we use third-party services like IT suppliers, we establish agreements that define security measures to protect personal data.

Sharing Personal Data

We only share your personal data with third parties when necessary to provide our services or fulfill legal obligations. This includes technical service providers, shipping companies, and email service providers, all of which are bound by processor agreements to comply with GDPR regulations. Nooch does not sell or lease your personal data to third parties without your explicit consent, and we do not engage in profiling or automated decision-making.

Cookies

Our website uses cookies (functional, analytical, and tracking) to enhance your browsing experience. These cookies do not contain personal data like your name or address but may store information related to your preferences. You can adjust your browser settings to refuse cookies, but this may affect your access to certain website features. Nooch does not employ specialized software or cookies for individual visitor tracking or profiling.

Third-Party Services

We utilize third-party services for analytics and marketing purposes, including:

• Google Analytics: We use Google Analytics to measure the effectiveness of our AdWords ads and understand website usage. This information is processed anonymously, and data may be stored on servers in the United States. For more details, consult Google's privacy policy and Google Analytics-specific privacy information.

• Facebook Pixel: We may use cookies from Facebook to track and generate reports on website visitor behavior. This data can be used for remarketing campaigns. Facebook may be obligated to share this data under relevant laws and regulations. Nooch restricts the use of this analytics information solely to Facebook's services. We only place cookies for marketing purposes if you provide consent.

• Shopify: Cookies from Shopify help us track visitor behavior on our website and webshop, aiding in website and webshop improvements. As with other third-party services, this data may be disclosed as required by law. Shopify only utilizes the analytics information for the improvement of its services. Cookies for marketing purposes are placed only with your consent

 

Data Transfer Outside the EU

In cases where personal data must be transferred to organizations outside the European Economic Area, Nooch takes reasonable measures to ensure adequate protection for your data.

 

Data Subject Rights

You have the following rights concerning your personal data:

• Access to your personal data

• Correction, supplementation, deletion, or blocking of your personal data

• Objection to the processing of your personal data

• Withdrawal of previously given consent

• Data portability

We will respond to your requests within one month of receiving them. In some instances, we may not be able to fully or partially comply with your request due to legal obligations, such as tax regulations.

Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us at:

Nooch B.V.
Harderwijkerweg 2-36 (6816 VA) Arnhem
The Netherlands
Email: info@nooch.earth

Complaints

If you believe your data privacy rights have been violated, please inform us so we can address the issue. You also have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at:

Autoriteit Persoonsgegevens
Postbus 93374, 2509 AJ Den Haag
Phone: +31 70 888 8500
Website: https://autoriteitpersoonsgegevens.nl

Changes to this Privacy Policy

Nooch may update this privacy policy, so we recommend visiting this web page regularly to stay informed about any developments.

Arnhem, December 2022

This privacy policy was last updated in September 2023.